Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of George Cadovich

George Cadovich

September 11, 2025

5  out of  5
rating by George Cadovich
"When I called Audrey answered and from the start she was very helpful, nice and very pleasant to talk too! Next time I call back I’d ask for her!"
We responded:
"Thank you for your review, George! I'm glad to hear that Audrey made your experience a positive one. We appreciate your kind words and look forward to assisting you again. Let us know if there's anything else we can do for you!"
Profile photo of MaryAnn Ricketson

MaryAnn Ricketson

September 9, 2025

5  out of  5
rating by MaryAnn Ricketson
"Audrey quickly and efficiently looked up information I needed and gave me all the steps & details."
We responded:
"Thank you, MaryAnn! I'm happy to hear that Audrey was able to assist you efficiently and provide all the necessary details. Our team is dedicated to offering excellent service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
Profile photo of Christine Houston

Christine Houston

September 9, 2025

5  out of  5
rating by Christine Houston
"Easy sign up. Greta price for car insurance for my 2012 and 2003 and great life insurance price but I'm curious to know how the payout would be when/if something happens in an accident or to me, but the agents working under Todd have been helpful. There was a glitch in the app payments but the 2nd lady Audrey I talked to today was helpful and got it resolved unlike the first lady I talked to. I recommend."
We responded:
"Thank you, Christine, for sharing your experience! I'm glad to know you found our sign-up process easy and our prices competitive. It's great to hear that Audrey was able to assist you with the app issue. If you have any questions about the life insurance payout or anything else, feel free to reach out. We're here to help!"
Profile photo of Art Alderete

Art Alderete

September 5, 2025

5  out of  5
rating by Art Alderete
"My conversation with Audrey was very professional, thanked her for her patience"
We responded:
"Art, thank you for your feedback! I'm happy to hear that Audrey provided you with a professional experience. We appreciate your kind words and are always here to help with any insurance needs. Let us know if there's anything else we can assist you with!"
Profile photo of SHANEL NUMBER 5

SHANEL NUMBER 5

September 3, 2025

5  out of  5
rating by SHANEL NUMBER 5
"Audrey was awesome! Professional, friendly, and informative. She went above and beyond to assist me. Highly recommend!"
We responded:
"Thank you, Shanel, for your fantastic review! I'm glad to hear that Jarred provided you with professional, friendly, and informative service. It's wonderful to know you feel confident in your coverage and found the best rate. We appreciate your recommendation and are here for any future needs or questions you may have!"
Profile photo of Erik Bruce

Erik Bruce

September 3, 2025

5  out of  5
rating by Erik Bruce
"I had the pleasure of working with Audrey Storino today. She has helped to navigate several situations over the past 6 months. Her latest mission was getting my car insurance transferred from my old truck to my new truck. I sent her a pic of the VIN last week. I bought the truck on Saturday and was supposed to call her Tuesday and let her know if the deal was complete. I forgot and she followed up with me today to verify the transaction. AND, then she sent me the email with temporary cards so that I can drive with proof of insurance. I’m very grateful to Audrey for fixing my issue and also circling back around to double check."
We responded:
"Thank you, Erik! I'm happy to hear that Audrey provided such excellent support and ensured your insurance transition was smooth. Her dedication to following up and making sure everything was in order truly reflects our commitment to outstanding service. If you need anything else, feel free to reach out!"
Profile photo of Luis Ramos

Luis Ramos

September 3, 2025

5  out of  5
rating by Luis Ramos
"Excelente atención de la señorita VERÓNICA muy atenta Excellent attention from Miss VERONICA"
We responded:
"¡Gracias por tu excelente reseña, Luis! En nuestra oficina, nos esforzamos por brindar una atención excepcional a todos nuestros clientes. Nos alegra saber que recibiste una atención excelente de la señorita Jennifer. Estamos aquí para ayudarte con cualquier necesidad futura que tengas. Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Emilia Nunes

Emilia Nunes

September 1, 2025

5  out of  5
rating by Emilia Nunes
"Amanda was extremely helpful with walking me through the benefits of the auto and renters insurance and also got my insurance down by $150 per month. She was very helpful, professional, and patient with me."
We responded:
"Thank you for your review, Emilia! I'm glad Amanda could assist with your insurance needs and reduce your costs. We appreciate your comments on her professionalism and patience. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Lillie Reed

Lillie Reed

August 22, 2025

5  out of  5
rating by Lillie Reed
"Amanda Durflinger was an amazing help she did everything in her power to get me the absolute best deal i could get ahold of amanda to help out with all your insurance needs!"
We responded:
"Thank you for your review, Lillie! I'm happy to hear that Amanda was able to assist you so effectively and secure a great deal. Our team is dedicated to providing excellent service for all your insurance needs. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Chaitanya Kulkarni

Chaitanya Kulkarni

August 20, 2025

5  out of  5
rating by Chaitanya Kulkarni
"Had a great experience with Amanda who was very prompt and helped me get my auto insurance on the same day I reached out to her. She was patient to understand my needs, suggest an appropriate policy, explain it to me transparently and quote a competitive price. I would definitely recommend State Farm and Amanda for your insurance needs!"
We responded:
"Thank you, Chaitanya! I'm happy to hear about your positive experience with Amanda. It's wonderful that she was able to assist you promptly and provide a policy that fits your needs. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can do for you!"
Profile photo of Timothy Kemp

Timothy Kemp

August 16, 2025

5  out of  5
rating by Timothy Kemp
"Audrey was a great help"
We responded:
"Thank you, Timothy! I'm happy to hear that Audrey was able to assist you so well. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
Profile photo of George Kelly

George Kelly

August 9, 2025

5  out of  5
rating by George Kelly
"Audrey did a great job of follow up and was very quick and precise. Appreciate her for that... Respectfully, George Kelly"
We responded:
"George, thank you for taking the time to leave us a review! Amanda is a wonderful member of our team and we are so glad to hear she was able to assist you with your insurance needs. We hope to continue serving your insurance needs for many years."
Profile photo of Silvia Guzman

Silvia Guzman

August 9, 2025

5  out of  5
rating by Silvia Guzman
"Audrey helped me out with updating information I need urgently and called to make sure everything was correct. Super helpful ☺️"
We responded:
"Thank you for your feedback, Silvia! I'm happy to hear that Audrey was able to assist you promptly and ensure everything was accurate. We appreciate your kind words and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Don Addington

Don Addington

August 7, 2025

5  out of  5
rating by Don Addington
"It was a pleasure speaking with Audrey today. I called to speak about my account and she was very personable and professional and answered all my questions. I appreciate this level of customer service. Great job Audrey."
We responded:
"Hey, Don! Thanks so much for letting us know that your call with Audrey went so well. It's rewarding to know she was able to answer your questions and make the conversation an easy one. We’ll be sure to pass along your shout-out to her."
Profile photo of Dorothy White

Dorothy White

August 3, 2025

5  out of  5
rating by Dorothy White
"Veronica is a very thoughtful and courteous agent."
We responded:
"Thank you, Dorothy! I'm happy to hear that Veronica provided you with such thoughtful and courteous service. Our team is dedicated to offering the best experience possible. If you need anything else, feel free to reach out!"
Profile photo of Patricia Carter

Patricia Carter

August 1, 2025

5  out of  5
rating by Patricia Carter
"Audrey went over and beyond to get me the coverage that I needed for car, life and rental insurance. I’m now saving over $300+ a month than other companies. A year later I had to make some changes and Erica and Audrey both helped me. My experience with State Farm has been exceptional. From their friendly and knowledgeable team to their commitment to customer satisfaction. I highly recommend State Farm!!! (I.P. Cuellar) ❤️❤️❤️"
We responded:
"Thank you, Patricia! I'm so happy to hear that Audrey and Erica provided you with exceptional service and helped you save money on your insurance needs. It's wonderful to know that our team's dedication to customer satisfaction made a positive impact on your experience. We truly appreciate your recommendation! If you ever need anything else, feel free to reach out."
Profile photo of Maegen Bunch

Maegen Bunch

July 31, 2025

5  out of  5
rating by Maegen Bunch
"Ask for Jennifer! She did an amazing job explaining my quote and coverage needs. She was so patient and very personable"
We responded:
"Thank you, Maegen, for your wonderful feedback! I'm glad to hear that Jennifer was able to assist you so effectively with your quote and coverage needs. Her patience and personable approach truly make a difference. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Profile photo of Coleen Balch

Coleen Balch

July 30, 2025

5  out of  5
rating by Coleen Balch
"Audrey was so helpful I actually understand some of the insurance information I was struggling to comprehend and work through. Todd Durflinger is a thorough agent and Audrey is a big part of it."
We responded:
"Thank you for your review, Coleen! I'm happy to hear that Audrey was able to assist you with understanding your insurance information. Our team is dedicated to providing thorough and helpful service. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of P1X3L P1X3L

P1X3L P1X3L

July 29, 2025

1  out of  5
rating by P1X3L P1X3L
"I got in touch with State Farm to get vehicle insurance, by the end I didn’t know they put me on some line insurance plan and now I get non stop calls about life insurance."
We responded:
"We’re sorry to hear about your experience and the unexpected communication you've received. Our goal is always to be clear and transparent throughout the process, and it sounds like we missed the mark here. We’d appreciate the chance to review your account and clarify any confusion. Please feel free to contact our office so we can help resolve this. —Todd Durflinger State Farm Insurance Agency"
Profile photo of Norma Alvarez

Norma Alvarez

July 29, 2025

5  out of  5
rating by Norma Alvarez
"I received immediate assistance and had all my questions answered. Ms. Audrey was kind, patient, and very helpful."
We responded:
"Thank you for your review, Norma! I'm happy to hear that Audrey provided you with prompt and helpful assistance. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of stephen spears

stephen spears

July 29, 2025

5  out of  5
rating by stephen spears
"Audrey was very friendly and helpful, she was fast and polite . She did what I needed done in a few minutes."
We responded:
"Thank you for your review, Stephen! I'm happy to hear that Audrey provided you with friendly and efficient service. We aim to make every interaction quick and pleasant. Let us know if there's anything else we can assist you with!"
Profile photo of Stephanie Sung

Stephanie Sung

July 28, 2025

5  out of  5
rating by Stephanie Sung
"Audrey Storino helped me change my minimum liability quickly and directly. Very thankful for her help and ability to simplify the process!"
We responded:
"Thank you for your review, Stephanie! I'm happy to hear that Audrey was able to assist you efficiently and make the process straightforward. Your satisfaction is important to us, and we're grateful for your feedback. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Livya Mitchell

Livya Mitchell

July 25, 2025

5  out of  5
rating by Livya Mitchell
"I have the Best State Farm Team!!!!!!!! Audrey is one of the most compassionate people you will ever work with. In the mist of my very heartbreaking week, she worked with me and resolved my concerns. Todd Durfinger Team should be cloned. I thank them for their amazing customer service."
We responded:
"Thank you, Livya, for your wonderful feedback! I'm so happy to hear that Audrey and the team were able to support you during such a difficult time. Your kind words mean a lot to us, and we're grateful for your appreciation of our service. If there's anything else we can do for you, just let us know!"
Profile photo of Jason Avalos

Jason Avalos

July 18, 2025

5  out of  5
rating by Jason Avalos
"Jennifer is great, open to communication and someone I can rely on 🙌🏽"
We responded:
"Thank you for your review, Jason! I'm happy to hear that Jennifer has been a reliable and communicative part of your experience. We appreciate your trust in us. If you need anything else, feel free to reach out!"
Profile photo of Ross Bunting

Ross Bunting

July 16, 2025

5  out of  5
rating by Ross Bunting
"I worked with Amanda, she helped me with my renters and auto insurance. She was very prompt and helpful."
We responded:
"Thank you for your review, Ross! I'm happy to hear that Amanda was prompt and helpful with your insurance needs. Our team is dedicated to providing excellent service, and it's great to know Amanda delivered that for you. If you have any more questions or need further assistance, feel free to reach out!"