State Farm® Insurance Agent Todd Durflinger
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jai Kith
June 11, 2026
5
out of
5
rating by Jai Kith
"Amanda was great. Very helpful, got me a great rate and set everything up for me. Highly recommended!"
Mihira Chandrasoma
June 11, 2026
5
out of
5
rating by Mihira Chandrasoma
"Great group of people I’ve been with them for a long, long time!!"
Melinda Moreno
June 5, 2026
5
out of
5
rating by Melinda Moreno
"Audrey is always kind & very helpful with my questions. I appreciate the excellent customer service!"
We responded:
"Thank you, Melinda! I'm glad to hear that Audrey has been kind and helpful with your questions. We appreciate your feedback and are happy to provide excellent customer service. Feel free to reach out if you need anything else!"
Jaime Idunate
June 1, 2026
5
out of
5
rating by Jaime Idunate
"Audrey was great helping me with my insurance needs! She was pleasant and extremely courteous’"
We responded:
"Thank you, Jaime! I'm happy to hear that Audrey provided you with such courteous and pleasant service for your insurance needs. Our team is dedicated to offering the best experience possible. Let us know if there's anything else we can assist you with!"
Chris Perez
May 28, 2026
5
out of
5
rating by Chris Perez
"Awesome service"
We responded:
"Chris, we're thrilled to hear you had a 5-star experience with our team! We're pleased to know that you are satisfied with our service and the insurance options provided. Thank you for choosing our office for your insurance needs, and we look forward to assisting you further in the future! - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Jill
May 21, 2026
5
out of
5
rating by Jill
"So knowledgeable and attentive!"
We responded:
"Hey Jill, thank you for the 5 stars! I'm happy to hear that you found our team knowledgeable and attentive. We always strive to provide the best service possible. We appreciate your support!"
eric minor
May 21, 2026
5
out of
5
rating by eric minor
"She's very professional and friendly"
We responded:
"Thank you, Eric! I'm glad you found our team to be professional and friendly. We strive to provide a welcoming and helpful experience for everyone. We appreciate your support!"
Bunhy Heng
May 18, 2026
5
out of
5
rating by Bunhy Heng
"The service was very efficient. The customer service was exceptional. She is really friendly through the phone call and really patient. 5/5 star."
We responded:
"Thank you! I'm happy to hear that you found our service efficient and our customer service exceptional. It's wonderful to know that our team member made your experience friendly and patient. We appreciate your feedback and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"
Abedi Jama
May 15, 2026
5
out of
5
rating by Abedi Jama
"Updates from 5/15/2026: A second call with Bonnie and Erika helped resolve the issue for now. Let's see what happens in the next billing cycle in November. I still feel under-appreciated even we have a bundle of 3 cars and home insurance with State Farm. Again, I am happy with the agency customer service, not State Farm as company. ‐------------- Updates from 5/14/2026: After more than a decade being a faithful customer to State Farm, I feel like its time to move on and consider our next options. State Farm keep raising the price and just added 10% for the next billing cycle. Its not fair knowing that my other family members pay the same premium much cheaper with Geico or Progressive. I am pleased with the staff at the agency, but State Farm keep pushing and making us pay more the longer we stay. This time I say Basta!!! ‐--------- below its old review from 2023. I recently had my car flooded, and I have to file a claim. I wanted to say thank you to Todd Durflinger's staff for assisting and being on my side along the process. Special thanks to Audrey and Caitlin. A special special thanks to Audrey... amazing person which is one of the reasons we are still with the insurance agency for our 3 cars."
We responded:
"Thank you, Abedi, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Audrey and Caitlin, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Hagos Afewerki
May 13, 2026
5
out of
5
rating by Hagos Afewerki
"Very quick to understand my question, for me that is considered client orriented agent which makes me happy as my concerns has been addressed that is Auddrey Storino."
We responded:
"Thank you, Hagos! I'm glad to hear that Audrey was able to address your concerns quickly and effectively. Our team is dedicated to providing attentive service, and it's wonderful to know you felt supported. If you have any more questions or need assistance, feel free to reach out anytime!"
MaryAnn Ricketson
May 13, 2026
5
out of
5
rating by MaryAnn Ricketson
"Audrey quickly and efficiently looked up information I needed and gave me all the steps & details."
We responded:
"Thank you, MaryAnn! I'm happy to hear that Audrey was able to assist you efficiently and provide all the necessary details. Our team is dedicated to offering excellent service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
reza saatsaz
May 13, 2026
5
out of
5
rating by reza saatsaz
"Submitted a request via email to my State Farm agent, Todd, and within 5 minutes I had received the needed document from his office rep Audrey!! Incredible service and turn around one a request that would usually take 24-48hrs anywhere else. Service like that’s what keeps me here ! Thank you!!"
We responded:
"Thank you for your review, Reza! I'm happy to hear that Audrey was able to assist you so quickly. We strive to provide efficient and exceptional service, and it's great to know that our efforts are appreciated. Let us know if you need anything else!"
Stephen McQueen
May 12, 2026
5
out of
5
rating by Stephen McQueen
"Audrey was a big help in making changes to my policy and helped complete my goal in a timely manner!"
We responded:
"Thank you, Stephen! I'm happy to hear that Audrey was able to assist you with your policy changes efficiently. Our team is dedicated to providing timely and helpful service. If you need anything else, feel free to reach out!"
Muggles Magoo
May 11, 2026
5
out of
5
rating by Muggles Magoo
"Audrey was very helpful, in finding the remedy to a situation that has been going on for 6 months, between my Credit Union and State Farm. I very much appreciate her attention and assistance."
We responded:
"Thank you for your review! I'm happy to hear that Audrey was able to assist you with the ongoing situation. We appreciate your patience and are grateful for your kind words about her dedication. If you need anything else, feel free to reach out!"
Marilyn Hampton
May 5, 2026
5
out of
5
rating by Marilyn Hampton
"I paid my bill. I could understand her. She was very helpful and professional."
We responded:
"Thank you, Marilyn! I'm happy to hear that you found our team helpful and professional. We always aim to provide clear and supportive service. If you have any more questions or need assistance, feel free to reach out anytime!"
Krishna Chaitanya
May 1, 2026
5
out of
5
rating by Krishna Chaitanya
"Great job Audrey"
We responded:
"Thank you, Krishna! I'm happy to know you had a positive experience with our office. We’re committed to providing excellent service and are here for any of your insurance needs. Thanks for choosing us!"
Caleb Zamora
April 30, 2026
5
out of
5
rating by Caleb Zamora
"Thank you to Amanda for taking the time of finding me the best auto insurance rates especially for my age and vehicle. I appreciate the time she to answer the many of questions I had and took care of me very well. I am very happy with everything."
We responded:
"Caleb, thank you for your wonderful feedback! I'm delighted to hear that Amanda was able to assist you with finding the best insurance rates and answering all your questions. Your satisfaction is our priority, and we're glad you're happy with the service. If you need anything else, feel free to reach out!"
Cathy G
April 30, 2026
4
out of
5
rating by Cathy G
"Audrey was a big help solving my insurance challenges, that others couldn’t. She was very knowledgeable, professional and friendly. She also provided timely updates during the process."
We responded:
"We appreciate your feedback, Cathy! Audrey will be happy to hear she was able to help with your auto insurance and keep everything moving with clear communication. Thank you for choosing our Pflugerville State Farm team. We're excited to have you with us!"
Geena Storino
April 29, 2026
5
out of
5
rating by Geena Storino
"Audrey! Magnificent service getting me all the insurance needs I required."
We responded:
"Thank you, Geena! I'm happy to hear that Audrey provided you with such excellent service. Our team is dedicated to meeting all your insurance needs. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Josue Monterroso
April 26, 2026
5
out of
5
rating by Josue Monterroso
"I had a great experience with Amanda. She made everything super easy to understand and helped me transition services from another state. Communication was fast, the process was simple, and I felt like they genuinely cared about getting me set up. Definitely a service I’d recommend to friends and family."
We responded:
"Thank you for your review, Josue! I'm happy to hear that Amanda made your transition smooth and easy to understand. It's great to know that you felt well taken care of and that you'd recommend our service to others. If you ever need assistance in the future, feel free to reach out!"
Roger Smith
April 26, 2026
5
out of
5
rating by Roger Smith
"My name is Roger Smith. I recently worked with Amanda Durflinger to switch my insurance to State Farm. She was personable, knowledgeable, and willing to go over and above to make certain that I understood all available options with my insurance before switching it to State Farm."
We responded:
"Thank you for your review, Roger! I'm happy to hear about your positive experience with Amanda. Her dedication to ensuring you understood all your options is something we truly value. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Larry Bemby
April 24, 2026
5
out of
5
rating by Larry Bemby
"spoke with Audrey who was super helpful and very knowledgeable. She helped me take care of my payment and the phone call was over within less than 5 minutes and before I was done We quickly reviewed my file to make sure everything was okay. Thanks Audrey 😊"
We responded:
"Thank you for your review, Larry! I'm happy to hear that Audrey was able to assist you efficiently and provide the support you needed. Our team is dedicated to making your experience as smooth as possible. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Elvira Nino
April 24, 2026
5
out of
5
rating by Elvira Nino
"Audrey was a very helpful person to me Elvira Nino"
We responded:
"Thank you, Elvira! I'm happy to hear that Audrey was able to assist you so well. Our team is dedicated to providing excellent service, and it's great to know Audrey made a positive impact. If there's anything else we can do for you, just let us know!"
Janet Ifournasty
April 24, 2026
5
out of
5
rating by Janet Ifournasty
"Audrey was on point with her customer service and solved my issue immediately and with a smile. Highly recommend this office for your insurance needs!"
We responded:
"Thank you, Janet! I'm delighted to hear that Audrey provided excellent customer service and resolved your issue promptly. We appreciate your recommendation and are always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
Marcus Ayala
April 23, 2026
5
out of
5
rating by Marcus Ayala
"Audrey was extremely kind and helpful. She fixed a mistake I made on a policy of mine quickly and had a new copy sent right away. Thank you so much!"
We responded:
"Marcus, thank you for your wonderful feedback! I'm glad to hear that Audrey was able to assist you promptly and efficiently. We appreciate your trust in us and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"